Twin Casino Responsible Gaming Policy

Effective Date: October 26, 2023

At Twin Casino, we are committed to promoting responsible gaming and ensuring that our players enjoy a safe and enjoyable experience. Gambling should always be a form of entertainment, not a way to make money or solve financial problems. This Responsible Gaming Policy outlines the tools and resources we provide to help you stay in control and play responsibly.

1. Our Commitment to Responsible Gaming

We take our responsibility to our players seriously. Our goal is to provide a secure and fair gaming environment while helping players make informed decisions about their gambling activities.

2. Setting Limits

To help you manage your gaming activity, we offer the following tools:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.

  • Loss Limits: Control the amount you can lose within a specific time frame.

  • Wagering Limits: Limit the amount you can bet over a set period.

  • Session Time Limits: Set reminders to take breaks after a certain amount of time.

You can adjust these limits in your account settings or contact our support team for assistance.

3. Self-Exclusion

If you feel you need a break from gambling, we offer self-exclusion options:

  • Temporary Self-Exclusion: Take a break for 24 hours, 7 days, 30 days, or longer.

  • Permanent Self-Exclusion: Permanently close your account if you no longer wish to gamble.

During the self-exclusion period, you will not be able to access your account or receive promotional materials.

4. Reality Checks

We provide reality check notifications to help you keep track of your gaming session. These reminders will alert you about the time spent and money wagered, allowing you to make informed decisions.

5. Underage Gambling Prevention

Twin Casino is strictly for players aged 18 and above (or the legal gambling age in your jurisdiction). We use age verification measures to prevent underage gambling. If you suspect that someone underage is using our platform, please contact us immediately at [[email protected]].

6. Recognizing Problem Gambling

Gambling should be fun and entertaining. If you feel that gambling is negatively affecting your life, it may be time to seek help. Signs of problem gambling include:

  • Spending more money or time on gambling than you can afford.

  • Chasing losses or borrowing money to gamble.

  • Neglecting responsibilities or relationships due to gambling.

If you recognize these signs in yourself or someone you know, please seek help immediately.

7. Our Role in Responsible Gaming

  • We monitor player activity for signs of problem gambling and may intervene if necessary.

  • We provide clear information about the risks of gambling and promote responsible gaming practices.

  • We ensure that all our games are fair and transparent, with clear rules and odds.

8. Contact Us

If you have any questions or need assistance with responsible gaming tools, please contact our support team:
Email: [[email protected]]Live Chat: Available 24/7 on our website

At Twin Casino, your well-being is our priority. We encourage you to play responsibly and seek help if you need it. Remember, gambling should always be fun and never a source of stress or financial hardship.