Twin Casino Privacy Policy
This Privacy Policy explains how Twin collects, uses, stores and protects your personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we need it, and how you can manage your information.
Types of data we collect
We collect information needed to provide and secure your account, process payments, meet regulatory obligations, and improve our services. This includes personal data you give us directly, technical data from your devices, and transactional records of your activity on the site.
Personal data
Personal data may include full name, date of birth, contact details, billing and address information, government-issued ID and verification documents for age and identity checks, and any correspondence you send to our support team. We use this data for account setup, KYC verification, fraud prevention and to respond to your requests.
Technical data
Technical data covers device and connection details such as IP address, browser type, operating system, device identifiers, geolocation data when required for compliance, and information about your use of the website or app. This data helps us maintain security, detect abuse, and optimise site performance on mobile and desktop.
Transactional data
We keep records of deposits, withdrawals, bets, game history, bonuses applied and other transaction-related details. Transactional data is necessary for payment processing, dispute resolution, responsible gaming monitoring, and regulatory reporting where applicable.
How we use information
We use your information to operate your account, process payments, verify identity, prevent fraud and money laundering, provide customer support, and carry out responsible gaming checks. We may also use aggregated, anonymized data for analytics and service improvements. With your consent, we may send marketing communications; you can opt out at any time.
Data protection practices
We protect your information using technical and organisational measures such as encryption for data in transit, access controls, secure servers and regular security reviews. Access to personal data within our organisation is restricted to staff and third-party providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to enable core site functions, remember your preferences, measure site performance and deliver personalised content. You can manage cookie preferences through your browser settings or the cookie banner where available. Third-party analytics and advertising providers may set cookies in accordance with their own policies.
User rights
You have rights to access, correct and request deletion of your personal information, and to withdraw consent where processing is consent-based. You may also request restriction of processing or lodge a complaint about our handling of your data. We will respond to verifiable requests in line with applicable privacy obligations.
Access, correction and deletion
To access, update or request deletion of your data, contact our support team at [email protected]. We may ask for identity verification before fulfilling requests to protect your account and prevent unauthorised access.
Information sharing and third parties
We share personal data with payment processors, identity-verification and anti-fraud providers, analytics partners and other service suppliers who perform services on our behalf. We may also disclose information when required by law or to protect our rights. These parties are contractually bound to keep your data secure.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on our site and, where appropriate, notified to account holders. Please review this page periodically for the latest information.