Responsible Gambling at Twin Casino

At Twin, we are committed to safer gambling and keeping play under control. We want you to enjoy the online casino and sports betting experience while staying safe and protected. Our approach is practical: we combine clear safeguards, account tools, and easy access to support so players can make informed choices about their play.

Player protection principles

We prioritise player safety, fair play, and transparency. That means clear terms, secure accounts, and tools that let you control how and when you play. We monitor activity for signs of risky behaviour and act when needed to protect players and their funds.

Activity-control tools

Deposit limits

You can set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately and cannot be increased for at least 24 hours to reduce impulsive changes. These controls help you manage spending and stick to a budget.

Loss limits

Loss limits let you cap how much you can lose over a period. They’re designed to give you predictability and reduce chasing losses. Loss limits can be adjusted within the same safeguards as deposit limits.

Time limits and session reminders

Session reminders notify you after a set playing time, helping you track time spent on the site. You can set automatic log-out or take short account breaks if you want a pause from activity.

Account breaks and self-exclusion

If you need a longer pause, you can request a temporary account break or self-exclusion. Options include short cooling-off periods and longer exclusions that block access and stop marketing contact. Self-exclusion requests are handled promptly and remain in place for the chosen period.

Recognising problematic behaviour

Look out for signs such as spending more than you intended, borrowing to play, neglecting responsibilities, or feeling anxious about play. If you notice these patterns, consider using our limits, taking a break, or seeking outside support.

Tips for maintaining control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, and avoid chasing losses. Treat gambling as a form of entertainment with a fixed cost, not a way to make money. Talk to someone you trust if your play is worrying you.

Professional help and support organisations

If you need more support, consider professional services such as GamCare and Gambling Therapy, or contact local health and counselling services in Canada. These organisations offer confidential advice, self-assessments, and practical tools. For account assistance or to set stricter controls, contact our support team via your account help centre.