General Terms and Conditions

This page sets out the terms and conditions that apply when you use Twin for casino play and sports betting in Canada. It explains the relationship between us and our users, your responsibilities as an account holder, and the rules that govern promotions, payments, and dispute handling. By registering or using our services you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for maintaining accurate account information and for keeping your login details secure. Only one account is permitted per person, household, device, or payment method. We may restrict, suspend, or close accounts where we have reasonable grounds to suspect fraud, bonus abuse, money laundering, use of VPNs, or breach of these terms. If your account is closed, we may withhold funds pending investigation and return any remaining balance in accordance with our verification checks and applicable law.

Verification and limits

We require identity and residency verification before processing withdrawals. Acceptable documents include government-issued photo ID, proof of address, and proof of payment method. Verification helps protect your account and ensures compliance with anti-money-laundering checks. You may set deposit and session limits from your account settings; increased limits require a cooling-off period and may be reviewed by our team.

Eligibility requirements

To register you must meet the minimum legal gambling age in your province or territory. You must be the account holder and provide truthful personal information. Residents of jurisdictions where online gambling is prohibited are not eligible to open accounts. We reserve the right to refuse registrations and to close accounts that do not meet eligibility requirements.

Acceptable platform use

Use our services for lawful, personal gambling only. You must not attempt to exploit promotions, manipulate game outcomes, or collude with other players. Automated play using bots, scripts, or unauthorised software is prohibited. We monitor play for unusual patterns and may void bets or winnings if we determine the platform has been used improperly.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific terms which are provided with each offer. Generally, bonus funds are non-withdrawable until wagering requirements are met and game contribution rules are applied. A maximum bet restriction may apply while wagering bonus funds. Only one promotion may be active per account unless otherwise stated. We may cancel, vary, or withdraw promotions at our discretion where fraud or abuse is suspected.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. The minimum withdrawal amount is CA$10 and weekly withdrawal limits may apply. Withdrawals are subject to verification and payment provider processing times. We may hold or reverse transactions where required for compliance reasons. Any fees charged by third-party payment providers are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a concern about your account, a transaction, or game fairness, contact our support team at [email protected] so we can investigate. We aim to respond promptly and resolve disputes fairly. If an issue remains unresolved, we will outline the next steps, which may include independent review where appropriate.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on our site and, where appropriate, notified to you by email or account notice. Continued use of the service after updates constitutes acceptance of the revised terms. For questions about these terms contact our support team at [email protected].